Contact and delivery information
Name, email address, telephone number, billing or delivery address, products ordered and order status.
Privacy Policy
How Dovryx handles website and customer information.
This policy explains how Hong Kong Aidodo Technology Co., Limited, trading as Dovryx, uses information for website operation, orders, delivery, support, returns and warranty service.
EffectiveAugust 3, 2026Applies to dovryx.com
Privacy contactsupport@dovryx.comMonday-Friday, 9:00-17:00 UTC+8
Biometric boundaryNo website fingerprint uploadDevice behavior remains model-specific
CompanyHong Kong Aidodo Technology Co., Limited
Business Registration No. 80876471. Dovryx is the customer-facing brand.
Company secretary correspondence addressHong Kong
Room 1214, 12/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong.
Operating and return addressDongguan, Guangdong, China
Room 409, Building 3, Yanghang Building, Dalingshan Town, Dongguan, Guangdong, China.
Core principleUse information for a defined service purpose
Do not send passwords, PINs, recovery codes, fingerprint images or payment credentials to support.
Information we may collect.
The exact fields depend on how you use the website and which checkout services are available.
Payment and fraud-prevention metadata
The payment provider shown at checkout may collect card or payment details. Dovryx receives the status and reference information needed to administer the order.
Information you choose to provide
Model, Windows version, order reference, error details, correspondence and files you deliberately send.
Technical and usage information
IP address, browser, device information, server logs and essential cookie data used to operate, secure and diagnose the site.
Why we use information.
We use information only where it is reasonably needed for the stated service or a legal obligation.
01Process and administer orders
Confirm payment status, prepare products, arrange delivery and provide order support.
02Provide compatibility and technical support
Answer pre-purchase questions, diagnose setup problems and manage warranty or return requests.
03Operate and protect the website
Maintain sessions, prevent abuse, investigate errors and preserve service security.
04Keep necessary business records
Maintain order, refund, warranty and support records for operational and legal purposes.
05Communicate service information
Reply to requests and provide information about an order, shipment, policy update or support case.
Website information and device biometrics are separate.
Dovryx.com does not ask customers to upload fingerprint images or fingerprint templates.
No fingerprint upload field
Do not email fingerprint images or biometric templates to Dovryx support.
No unsupported storage promise
This policy does not claim that fingerprints never leave a device or that a model stores no biometric data. Such statements require model-specific hardware and firmware evidence.
Windows Hello controls the sign-in flow
Windows settings, drivers and the specific computer environment affect enrollment and sign-in behavior.
Your choices and requests.
Applicable rights vary by location. We will assess a request under the law that applies to the request.
AccessAsk what information we hold
You may request access to or a copy of information associated with you, subject to identity verification and applicable exceptions.
CorrectionAsk us to correct inaccurate information
Contact support promptly if an order or support record contains an error.
DeletionAsk us to delete eligible information
Some records may need to be retained for order administration, fraud prevention, dispute handling or legal obligations.
CookiesControl non-essential browser technologies
Essential cookies may be required for site, cart, account and security functions. Optional technologies should follow the controls displayed on the site when enabled.
Privacy contact and company information.
Hong Kong Aidodo Technology Co., Limited
Business Registration No. 80876471
Hong Kong company secretary correspondence address: Room 1214, 12/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
Operating and return address: Room 409, Building 3, Yanghang Building, Dalingshan Town, Dongguan, Guangdong, China
Phone: +86 181 2652 8757
Email: support@dovryx.com
Support hours: Monday-Friday, 9:00 a.m.-5:00 p.m., China Standard Time (UTC+8).