Hong Kong Aidodo Technology Co., Limited
Business Registration No. 80876471.
Support & contact
Find the right support path.
Choose the request type, gather the right details, and prepare a clear support summary.
CompatibilitySetupHardwarePolicy
Before purchaseCompatibility and model questions
After connectionSetup, driver and recognition issues
Hardware claim1-year limited warranty requests
Return request30-day return or exchange questions
Choose the reason for contacting support.
The selected path shows what information to prepare and directs you to the relevant self-service page.
Before ordering
Confirm the computer before choosing a model.
Prepare the Windows version, available USB ports and intended use.
- Windows 10 or 11 version
- Native USB-A port availability
- Computer type and intended sign-in use
- DP-200, DP-100 or DP-100LK preference
Technical support
Identify whether setup stopped at detection, enrollment or sign-in.
Prepare the exact model, Windows build, Device Manager status and error message.
- Exact Dovryx model
- Windows version and build
- Device Manager name and status
- Exact error and steps already tried
Hardware claim
Separate a hardware fault from software or compatibility issues.
Prepare order details, model, symptoms and the troubleshooting path already completed.
- Order or purchase reference
- Exact model and approximate purchase date
- Fault description and first occurrence
- Photos of physical damage, with private data removed
30-day policy
Prepare the delivery date, reason and condition.
Contact support before shipping so the return can be identified and the applicable instructions can be confirmed.
- Order or purchase reference
- Carrier delivery date
- Return or exchange reason
- Product and original packaging condition
Other question
State the question and include only relevant context.
Select the closest model and avoid sending passwords, PINs or biometric information.
- Question in one clear sentence
- Relevant Dovryx model, if any
- Page or instruction being referenced
- Preferred reply email
Request builder
Prepare a complete support summary.
Complete the fields below to generate a copyable summary. No message is sent from this page yet.
Request prepared
Review and copy the summary.
No message has been sent. Copy the summary and email it to support@dovryx.com.
Email and phone support are available.
Email support@dovryx.com or call +86 181 2652 8757 for compatibility, setup, warranty, return or general questions. Support hours are Monday-Friday, 9:00 a.m.-5:00 p.m., China Standard Time (UTC+8). The request builder prepares a local summary and does not send it automatically.
Public support emailsupport@dovryx.com
Customer-service phone+86 181 2652 8757
Form deliveryNot connected
Support hoursMonday-Friday, 9:00 a.m.-5:00 p.m. UTC+8
Current request toolLocal summary preparation only
Company and return information.
Dovryx is the customer-facing brand of the legal seller below. Contact support before sending any return.
Hong Kong
Room 1214, 12/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong.
Dongguan, Guangdong, China
Room 409, Building 3, Yanghang Building, Dalingshan Town, Dongguan, Guangdong, China.
Resolve the common questions before contacting support.
Use the page that matches the current stage. This keeps purchase, technical and policy questions separate.
Before purchaseCompatibility checker
Confirm Windows 10/11, USB-A and model format.
First setupWindows Hello setup guideConnect, detect, enroll and test the fingerprint.
Problem solvingTroubleshooting guideIdentify the first failed stage and use the low-risk path.
PolicyWarranty & returnsReview the return window, shipping responsibility and limited warranty.
Share only what support needs.
A technical support request does not require a Windows password, PIN, recovery code or fingerprint image.
UsefulModel, Windows version, Device Manager status, error message and steps tried
Remove firstAccount names, email addresses visible in screenshots and unrelated personal files
Never sendPasswords, PINs, recovery codes, payment credentials or fingerprint images
Order requestsUse only the minimum order reference needed to identify the purchase