Decision or compatibility issue
Request a return or exchange within 30 days of delivery while the item remains in original resaleable condition.
Read return conditionsWarranty & returns
Clear terms before you order.
Know the return window, who pays return shipping, and what the limited hardware warranty covers.
30Days from deliveryReturn or exchange window
1Year limited warrantyQualifying hardware faults
Original packagingItem must remain in resaleable condition
Personal-reason returnBuyer pays return shipping
Covered hardware faultFree replacement is the confirmed remedy
Three launch modelsFP200, FP100 and FP100-LK
Returns and warranty solve different problems.
Use the return policy for an eligible return or exchange request. Use the limited warranty for a qualifying hardware fault.
Qualifying hardware fault
Request a free replacement for a covered, non-user-caused hardware recognition failure or hardware fault.
Read warranty coverage30-day returns
The return window starts on delivery.
Return or exchange requests must be made within 30 days after the item is delivered.
DeliveryWindow begins
Use the carrier delivery date as the confirmed starting point.
Within 30 daysRequest return or exchange
The item must remain in its original packaging and resaleable condition.
Personal reasonBuyer pays return shipping
This includes choosing the wrong interface or an unsupported operating system after missing the compatibility notes.
After reviewRefund operation pending
The refund method, processing time and original-shipping treatment are not yet confirmed.
1-year limited hardware warranty
Coverage is limited to qualifying hardware faults.
The confirmed remedy is a free replacement for covered hardware issues during the one-year warranty period.
Covered
Non-user-caused hardware failure
- Hardware recognition failure caused by a qualifying device fault
- Hardware damage or failure not caused by the user
- Free replacement after the fault is confirmed as covered
Not covered
Damage or failure outside the hardware warranty
- Damage or failure caused by self-disassembly or opening the device
- Failure caused by malware or an infected operating system
- Failure caused by third-party software conflicts
- Other user-caused hardware damage
Match the situation to the correct policy.
The table uses only confirmed outcomes. Unconfirmed shipping and refund operations remain marked as pending.
SituationPolicy pathReturn shippingConfirmed outcome
Changed mind within 30 daysReturn requestBuyer paysReturn or exchange eligibility review
Wrong interface or unsupported systemPersonal-reason returnBuyer paysReturn or exchange eligibility review
Qualifying hardware fault during warrantyLimited warrantyPending confirmationFree replacement
Damage caused by self-disassembly or user actionOutside coverageNot applicableNot covered by limited warranty
Malware or third-party software conflictSoftware troubleshootingNot applicableNot covered as a hardware fault
Do not ship a product to an unverified address.
The return request channel and return address have not yet been published. Prepare the details below and wait for approved instructions.
- 1Identify the policy path
Confirm whether the request is a 30-day return or a limited warranty claim.
- 2Record the purchase and model
Keep the order information and identify FP200, FP100 or FP100-LK.
- 3Preserve the contents
Keep the product and original packaging together while return eligibility is reviewed.
- 4Wait for return instructions
Use the approved return address and shipping instructions once they are published.
Operational details still required before checkout opens.
These items affect refund expectations and return cost. They must be confirmed before this page becomes the final store policy.
01Return request channel and support contact
02Return address and authorization process
03Refund method and processing time
04Original shipping charge treatment
05Defective and warranty return-shipping payer
06Inspection and replacement processing time
07International duties, taxes and refused deliveries
Applicable consumer rights still apply.
This limited warranty does not replace rights that cannot be excluded or limited under applicable law. Terms may need jurisdiction-specific review before launch.