Original resaleable condition
Return the product, supplied accessories and original packaging without avoidable damage, modification or missing parts.
Warranty & Returns
Clear remedies for returns and verified product issues.
Request a return within 30 days after delivery. Verified Dovryx-caused product issues are eligible for a direct refund, while qualifying hardware faults are covered by a one-year limited warranty.
30Days from deliveryChange-of-mind return window
1Year limited warrantyDirect refund for a verified Dovryx-caused issue
Change of mind30 days · buyer-paid return shipping
Dovryx-caused issueDirect refund after verification
Hardware fault1-year limited warranty
Support hoursMon-Fri, 9:00-17:00 UTC+8
30-day return window
Change-of-mind and compatibility returns.
The request must be submitted within 30 days after carrier-confirmed delivery.
Buyer-paid return shipping
The buyer pays return shipping for change of mind, choosing the wrong model, unsupported system or unavailable USB-A connection.
Refund after the return is checked
Dovryx may reduce or refuse a change-of-mind refund if the returned item is materially damaged, incomplete or not resaleable.
Verified product cause
Direct refund without an unnecessary return.
If Dovryx verifies that the issue was caused by the product or fulfillment, the customer is eligible for a direct refund to the original payment method.
Qualifying Dovryx-caused issues
A verified hardware defect, wrong model supplied, missing required item or damage caused before delivery.
Provide the minimum needed to verify
Send the order reference, model, description, troubleshooting result and clear product or packaging photos where relevant. Never send passwords, PINs or fingerprint images.
Ship only when instructed
A return is required only if Dovryx provides written instructions. If a return is required for a verified Dovryx-caused issue, Dovryx covers the approved return shipping.
1-year limited hardware warranty
Coverage for qualifying non-user-caused hardware faults.
The warranty period begins on the carrier-confirmed delivery date and applies to the original purchaser.
Verified hardware recognition or physical failure
Coverage applies when model-specific troubleshooting shows a qualifying hardware fault under normal intended use.
User damage and unsupported environments
Misuse, unauthorized repair, disassembly, liquid damage, impact, altered cables, cosmetic wear, unsupported systems and software-only conflicts are excluded.
Repair, replacement or refund
Dovryx selects a reasonable remedy after verification, without limiting consumer rights that applicable law does not allow the seller to exclude.
Request process
Contact support before shipping anything.
Email support@dovryx.com. Support hours are Monday-Friday, 9:00 a.m.-5:00 p.m., China Standard Time (UTC+8).
- 1Identify the order and model
Provide the order reference, delivery date and DP-200, DP-100 or DP-100LK.
- 2Describe the requested remedy
State whether the request is a change-of-mind return, product-caused refund or warranty claim.
- 3Complete reasonable verification
For a technical issue, follow the relevant troubleshooting steps and provide only non-sensitive evidence.
- 4Follow written return instructions
Do not ship until Dovryx confirms whether a return is required and how the package should be identified.