Request corrections promptly
Email support@dovryx.com as soon as possible. Dovryx will try to update the address before carrier handoff but cannot guarantee a change.
Shipping Policy
United States delivery in an estimated 10-12 business days.
Dovryx ships from Dongguan, Guangdong, China through UBI Smart Parcel. Eligible orders are dispatched within 48 hours after order and payment confirmation.
U.S. shippingUS$9.99 flat rateCharged separately at checkout
HandlingWithin 48 hoursAfter order and payment confirmation
Transit10-12 business daysEstimated after dispatch
OriginDongguan, Guangdong, China
Products are shipped from the Dovryx operating location.
CarrierUBI Smart Parcel
Standard commercial delivery service (联邮通标准商派专线).
DestinationUnited States
This policy covers the current U.S. launch shipping zone.
How the delivery estimate works.
Business days exclude Saturdays, Sundays and carrier-observed holidays.
01Order and payment confirmation
The handling period begins after Dovryx accepts the order and confirms payment.
02Dispatch within 48 hours
Dovryx prepares the order and hands it to the carrier within 48 hours under normal operating conditions.
03Estimated 10-12 business-day transit
The delivery estimate begins after dispatch. It is an estimate rather than a guaranteed delivery date.
04Final-mile delivery
UBI Smart Parcel may use a delivery partner in the destination area. Carrier scans and local operating conditions can affect the final delivery date.
Tracking information.
Tracking information is provided when the carrier record becomes available. Dovryx does not promise a separate tracking email. If tracking is not visible, contact support@dovryx.com with the order reference.
Carrier scans may take time to appear after the package is handed over.
Delivery-address responsibilities.
Review the address before submitting the order.
Carrier changes may not be available
Once a package has entered the carrier network, rerouting or address correction depends on the carrier and local delivery partner.
Delivery may be delayed or returned
A customer may be responsible for additional shipping caused by an incorrect or incomplete address, unless the error was caused by Dovryx.
Delays, damage and missing packages.
Contact support with the order reference and the latest carrier status.
DelayAllow for customs, carrier and local disruption
Weather, customs review, peak periods, public holidays, address problems and local delivery events can extend the estimate.
DamagePhotograph the package and product
Contact support promptly and keep the packaging while Dovryx reviews the carrier and product evidence.
MissingRequest a carrier investigation
If tracking stops or shows delivery but the package cannot be located, contact support so Dovryx can review the shipment with the carrier.
Dovryx-caused issueDirect refund is available after verification
A verified wrong item, qualifying product defect or damage caused before delivery is eligible for the remedy described in the Warranty & Returns Policy.
Operating and return address.
Hong Kong Aidodo Technology Co., Limited
Room 409, Building 3, Yanghang Building, Dalingshan Town, Dongguan, Guangdong, China
Contact support@dovryx.com before sending a return so the request can be identified.