Start with the question that matches your stage.

The current samples reported USB\VID_2541&PID_0236 and used ChipSailing 18.28.18.814 on the test computer. Confirm the exact hardware ID before using the linked Catalog result.

Do not run an unverified third-party package. Use Windows Update, the exact tested-ID Catalog result or approved model support.

Record the hardware ID, use Windows Update first and continue only when the reader appears under Biometric devices without a warning and with problem code 0.

Windows may require a PIN during fingerprint setup and recovery. Do not remove the only working sign-in method.

Driver installation can require administrator rights or organization approval. Dovryx support should not bypass managed security policy.

Treat each computer as a separate setup. Each PC must detect the reader, load a working driver and complete its own Windows Hello enrollment.

A second finger can provide a backup, but keep the Windows PIN or another configured sign-in method available.