Support & contact
Find the right support path.
Choose the request type, gather the right details, and prepare a clear support summary.
Choose the reason for contacting support.
The selected path shows what information to prepare and directs you to the relevant self-service page.
Confirm the computer before choosing a model.
Prepare the Windows version, available USB ports and intended use.
- Windows 10 or 11 version
- Native USB-A port availability
- Computer type and intended sign-in use
- FP200, FP100 or FP100-LK preference
Identify whether setup stopped at detection, enrollment or sign-in.
Prepare the exact model, Windows build, Device Manager status and error message.
- Exact Dovryx model
- Windows version and build
- Device Manager name and status
- Exact error and steps already tried
Separate a hardware fault from software or compatibility issues.
Prepare order details, model, symptoms and the troubleshooting path already completed.
- Order or purchase reference
- Exact model and approximate purchase date
- Fault description and first occurrence
- Photos of physical damage, with private data removed
Prepare the delivery date, reason and condition.
Do not ship the product until an approved return address and instructions are published.
- Order or purchase reference
- Carrier delivery date
- Return or exchange reason
- Product and original packaging condition
State the question and include only relevant context.
Select the closest model and avoid sending passwords, PINs or biometric information.
- Question in one clear sentence
- Relevant Dovryx model, if any
- Page or instruction being referenced
- Preferred reply email
Request builder
Prepare a complete support summary.
Complete the fields below to generate a copyable summary. No message is sent from this page yet.
Review and copy the summary.
No message has been sent. Use the confirmed support channel once it is published.
Contact channel details remain pending.
The support email, form delivery system and response-time commitment must be confirmed before this page goes live.
Resolve the common questions before contacting support.
Use the page that matches the current stage. This keeps purchase, technical and policy questions separate.
Confirm Windows 10/11, USB-A and model format.
First setupWindows Hello setup guideConnect, detect, enroll and test the fingerprint.
Problem solvingTroubleshooting guideIdentify the first failed stage and use the low-risk path.
PolicyWarranty & returnsReview the return window, shipping responsibility and limited warranty.
Share only what support needs.
A technical support request does not require a Windows password, PIN, recovery code or fingerprint image.